Welcome to UnivexusCX
Your bridge to successful collaboration!
With our expertise in IT consulting and customer care, we optimize your processes and enhance the success of your customer relationships.
Start a new dimension of collaboration with us.
About Us
With over 30 years of experience in successfully implementing and optimizing global teams, UnivexusCX provides tailored solutions for companies looking to elevate their IT departments and customer service & support teams to the next level.
Our Highlights
Discover what makes us your ideal partner!
Strategic consulting for IT and Customer Service Teams
Our consulting services help companies optimize internal processes & structures. We analyze operations and develop solutions that make teams more efficient, agile, and customer-focused—especially in complex, global setups.
Customer Success & Customer Care
We help companies to sustainably improve their customer relationships. We increase customer satisfaction and loyalty through optimized customer success and customer care processes. Our goal: Efficient support structures, better customer interactions and long-term success.
Optimization Of International Teams
We ensure that teams work together optimally across different locations, cultures and time zones. Our expertise in global team leadership and intercultural collaboration helps companies to build effective and scalable processes.
International Community & Bridge Building between Tamil Nadu (India) and Saarland (Germany)
We promote knowledge exchange and cooperation between Tamil Nadu (India) and Saarland (Germany). Our community connects companies, universities and talents to accelerate innovation and create sustainable partnerships. With our network in India, we are the ideal partner for your search for business partners or collaborations at university level in India.
Gregor Loës
Founder of UnivexusCX
Experience, Leadership & Global Excellence
With over 30 years of experience in the IT industry and a proven track record in leading global customer success organizations, I stand for sustainable growth, excellent customer relationships and efficient business processes. I help companies take their IT and customer success teams to the next level - with tried and tested strategies, in-depth know-how and a deep understanding of international cooperation.
My focus is not only on structures and processes, but above all on the people who support them. A team can only be successful if it helps shape the future itself. That's why I rely on close employee involvement, promote personal responsibility and create the right framework for sustainable change. As a mentor, I accompany this process and provide impulses - but success comes from the team.
I have successfully built global structures, led teams across different time zones, strengthened C-level relationships and optimized cloud operations according to hyperscaler standards. I combine technical expertise with entrepreneurial thinking to prepare companies for the future and secure competitive advantages.
International projects, intercultural collaboration and strategic resource management are my home. I understand the dynamics of global markets and know how to create synergies, scale processes and ensure sustainable success. With a clear vision, a people-centered approach and a solution-oriented approach, I help companies to reach their full potential.
Let's shape the future together - with strong teams, clear strategies and a global perspective.
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